Residential Appliance/Refrig Repair Tech (Clinton, MO) job in SEDALIA

Company Name:
Sears Holdings
Residential Appliance/Refrig Repair Tech (Clinton, MO) job in SEDALIA
Requisition ID: 327903BR
Job Function: Repair/Installation
Employment Category: Regular, Full-time
State: Missouri (MO)
State or Province/City: SEDALIA
Location: 1400 S LIMIT SEDALIA, MO 64120, US
Post Code: 64120
Post Date: 05/02/2014
Brand: Sears
Business Unit: Home Services - In Home
Store: 28020: HPS Kansas City Cap Area 100%
This position is responsible for the repair of products in the customer's home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, Refrigerators (sealed systems), Freezers and Window Air Conditioners and other home appliances. This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training. Typical schedule Tues - Sat.
For additional information about this position, email: call our recruitment hotline at
Please take a moment and view our "day in a life of a repair technician video" at this link: Click here toSee yourself at sears (Appliance Tech video)
To provide the proper customer focus, the In-Home Service Technician must:
oWork as a dedicated team member to ensure fast, flexible and expert service to every customer
oDemonstrate a sense of urgency to meet customer time commitments
oSuccessfully complete all Technician II training elements within required timeframes
oMeet key performance metrics and/or productivity goals as defined by the business
oProvide knowledgeable and courteous repair service
oContinuously look for methods to improve business performance and enhance the customer experience
oFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
oAbility to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.
oMaintain truck stock inventory within the prescribed company guidelines and standards
oAdhere to all company policies and procedures
oPerform miscellaneous duties as assigned
EOE Minorities / Females / Protected Veterans / Disabled

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