Pathway of Hope Case Manager

Company Name:
The Salvation Army
Position Summary: This position will serve as a case manager for the Pathway of Hope program. Individual will maintain client files and complete monthly statistical reports. Position is expected to comply with and meet The Salvation Army, Federal, State and Local policies and standards.
Essential Duties (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.):
1. Deliver the Pathway of Hope service consisting of the following functions with a limited number of participating clients:
a. Conduct pre-screening and intake of clients using specified assessment tools;
b. Conduct goal setting steps with clients formulating change-oriented action plan;
c. Conduct follow-up case management meetings with clients;
d. Monitor and track the changes goal attainment on the action plan.
e. Provide on-site and occasional outreach assistance to clients seeking emergency assistance.
f. Provide persons seeking assistance with intake and assessment activities to determine client eligibility and to match clients with resources.
2. Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.
3. Identify resources available in service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
4. Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.
5. Record electronic and written client information in paper and computer records and maintain client confidentiality.
6. Record statistical data and provide statistical reports in a timely manner.
7. Case Manager will expend funding and in-kind gifts in a manner that conforms to spending deadlines and utilizes tracking methods prescribed by Salvation Army policy. All reports must be submitted in a timely manner.
8. Direct, schedule, and supervise the volunteers helping with Pathway of Hope familied.
9. Communicate Pathway of Hope activities to the Corps Officer(s), coordinate social services with other Corps programming, and inform clients of Corps programming.
10. Facilitate client application process for seasonal and special assistance as well as community programs.
11. Participate in Corps seasonal events and resource collection as directed by supervisor.
12. Provide emergency social services during disaster situations for extended durations and in extreme conditions.
13. Represent The Salvation Army through the implementation of its mission in all service aspects.
14. Maintain confidentiality and comply with Safe From Harm guidelines.
This job description should not be interpreted as an all inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor.
Minimum Qualifications: Bachelors degree in human services field with one (1) years related work experience. Must have an outgoing personality with good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Armys mission is essential. Knowledge of The Salvation Army and Government, State and community resources is helpful. Must have working knowledge of computers. Must have reliable transportation, a valid Drivers License and pass TSA MVR check. Good communication skills as well as the ability to work with diverse and challenging personalities are essential.

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